Refund Policy

What's Covered

• Monthly and annual subscriptions
• First-time subscribers only
• Full refund of the subscription amount paid
• No cancellation fees or penalties

Step-by-Step Process

Processing Timeline

• Request Review: Within 24 hours of submission
• Approval: Usually within 1-2 business days
• Refund Processing: 5-10 business days
• Bank Processing: Additional 3-5 business days (varies by bank)

Refund Method

• Refunds are processed to the original payment method
• Credit card refunds appear on your next statement
• PayPal refunds appear in your PayPal account
• Bank transfers may take longer to appear

Who Qualifies for Refunds

• New subscribers within 30 days of first payment
• Active subscription holders (not cancelled accounts)
• Accounts in good standing (no violations of Terms of Service)
• One refund per customer (to prevent abuse)

Account Status

• Your account will be downgraded to free tier immediately
• Access to premium features will be revoked
• Your learning progress and data will be preserved
• You can reactivate your subscription anytime

Data Retention

• Your learning progress is saved for 90 days
• You can export your data before account deletion
• Account can be reactivated within 90 days
• After 90 days, data may be permanently deleted

Technical Issues

If you experience technical problems that prevent you from using the service:

• Contact our technical support team first
• We'll work to resolve the issue within 48 hours
• If unresolved, you may be eligible for a refund or credit
• Document the technical issues for our support team

Billing Errors

If you notice billing errors or unauthorized charges:

• Contact us immediately at support@punjabinest.com
• We'll investigate and resolve within 24 hours
• Full refunds provided for billing errors
• We'll work with your bank if needed

Q: Can I get a refund after 30 days?

A: Our standard refund policy covers the first 30 days. However, we may consider refunds for extenuating circumstances. Contact our support team to discuss your situation.

Q: Will I get a refund if I cancel my subscription?

A: Cancellation stops future billing but doesn't automatically trigger a refund. You can request a refund separately if you're within the 30-day window.

Q: Can I get a partial refund for unused time?

A: We don't offer partial refunds for unused subscription time. However, you can cancel anytime to stop future billing.

Q: What if I paid with a gift card or promotional credit?

A: Refunds for gift cards and promotional credits will be issued as account credit that can be used for future purchases.