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Terms of Service

Please read these terms carefully before using PunjabiNest. By using our service, you agree to be bound by these terms.

Last updated: September 12, 2024

Terms Overview

Fair Use

Use our service responsibly and respectfully

Family Friendly

Safe environment for children and families

Protected

Your rights and privacy are protected

Clear Limits

Transparent about what we can and cannot do

1. Acceptance of Terms

By accessing and using PunjabiNest ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service apply to all visitors, users, and others who access or use the Service. By using our Service, you agree to these terms and our Privacy Policy.

2. Description of Service

PunjabiNest is an educational platform designed to help children aged 8-16 learn Punjabi through interactive stories, pronunciation practice, and engaging content. Our service includes:

  • Interactive stories with audio pronunciation
  • Progress tracking and learning analytics
  • Pronunciation practice with feedback
  • Parent dashboard for monitoring progress
  • Multi-device access and synchronization

3. User Accounts and Registration

Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 18 years old to create an account (or have parental consent)
  • One account per person - multiple accounts are not permitted

Account Security

  • You are responsible for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account
  • We are not liable for any loss or damage arising from unauthorized account use

4. Acceptable Use Policy

Permitted Uses

  • Personal, non-commercial use for educational purposes
  • Learning Punjabi language and culture
  • Sharing progress with family members
  • Providing feedback to improve our service

Prohibited Uses

  • Attempting to reverse engineer or copy our content
  • Using automated tools to access the service
  • Sharing account credentials with others
  • Uploading malicious content or attempting to harm the service
  • Using the service for any illegal or unauthorized purpose
  • Interfering with or disrupting the service or servers

5. Subscription and Payment Terms

Free Trial

  • 7-day free trial with full access to all features
  • No payment required during trial period
  • Cancel anytime during trial without charges

Paid Subscriptions

  • Monthly subscription: $19.99/month
  • Annual subscription: $199.99/year (save 20%)
  • Automatic renewal unless cancelled
  • Payment processed through Stripe

Cancellation and Refunds

  • Cancel anytime from your account settings
  • 30-day money-back guarantee for new subscribers
  • No refunds for partial months or unused time
  • Access continues until end of current billing period

For complete refund details and procedures, please see our Refund Policy.

6. Intellectual Property Rights

Our Content

  • All content, including stories, audio, and software, is owned by PunjabiNest
  • Content is protected by copyright, trademark, and other intellectual property laws
  • You may not copy, distribute, or create derivative works without permission
  • Personal use for learning purposes is permitted

Your Content

  • You retain ownership of any content you create or upload
  • You grant us a license to use your content to provide the service
  • You are responsible for ensuring you have rights to any content you share

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

  • We collect minimal information necessary to provide our service
  • Children's data is protected under COPPA compliance
  • You can access, update, or delete your data at any time
  • We never sell your personal information

8. Disclaimers and Limitations

Service Availability

We strive to provide reliable service, but we cannot guarantee 100% uptime. The service is provided "as is" without warranties of any kind.

Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid for the service
  • We are not responsible for third-party services or content
  • Some jurisdictions may not allow these limitations

9. Termination

Termination by You

  • You may terminate your account at any time
  • Cancellation takes effect at the end of your current billing period
  • You can delete your account and data from account settings

Termination by Us

  • We may suspend or terminate accounts that violate these terms
  • We will provide notice before termination when possible
  • We may discontinue the service with reasonable notice

10. Changes to Terms

We may update these Terms of Service from time to time. When we do:

  • We will post the updated terms on our website
  • We will notify you of significant changes via email
  • Continued use of the service constitutes acceptance of new terms
  • You may terminate your account if you disagree with changes

11. Governing Law and Disputes

These Terms are governed by the laws of England. Any disputes will be resolved through:

  • Good faith negotiation first
  • Mediation if negotiation fails
  • Binding arbitration as a last resort
  • Courts of England for any legal proceedings

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@punjabinest.com